Before contacting support for help, please look through our frequently asked questions below. If you do not find the answer you are looking for, please contact our customer service team for assistance
FREQUENTLY ASKED QUESTIONS
Can I share my Bundle with my friends?
Did you know that it is actually illegal to share digital files with friends? All of the items in the Build Your Bundle are copyrighted by each of their respective publishers/ authors and may not be shared or redistributed in any manner. Your purchase includes a “family license” and you can use the product(s) you purchased with anyone in your immediate household only.
If I know that I will never use a file in my bundle can I give it to a friend if I delete it from my computer?
Should you decide to not use your file and give it to someone, we ask that you delete it from your computer. Under no circumstances and in no format, can you copy or duplicate the files if you give it to someone. Thank you for upholding our standards of integrity and for assuring the hard work of our contributors are appreciated.
The downloads are taking FOREVER! What can I do?
Some of the files are super large. We recommend downloading the smaller files first. Please keep in mind that we are experiencing very heavy volume of downloads, so please be patient. You have 180 days to download your files. You can open a support ticket if you are unable to download your files.
What do I do if I have not received my products?
We send all download links to your INBOX after your purchase has been completed. You have 180 days to download your files. If you are having trouble accessing or downloading your files, you can open a support ticket. Please note that we have allotted a grace period of 180 days, in order to allow for adequate time for our valued customers to retrieve their files.
Where do I find the products that I have purchased?
You should have received an email from us with all of your download links. You can also login to your account here. Then click “View Orders” to access your download links. You have 180 days to download your files.
How do I access a Course that I purchased?
If you purchased a course or membership you should find a download with access instructions regarding account set-up. If you need support there is an email for you to contact at the bottom of the course pdf. All courses/memberships need to be accessed and/or set-up no later than 11/30/18.
How long do I have to download the files and how many times can I download them?
We have allotted a grace period of 180 days, in order to allow for adequate time for our valued customers to retrieve their files. You may download your files to multiple devices for personal family use only. Please make sure you disable your pop-up blocker.
What if I could not download my files and now they are not available?
You can open a support ticket here so we can assist you.
180 days have passed and I forgot to download all of my files. Can I still access them?
After 180 days, the files are deleted off the server and are no longer accessible. Please contact support by opening a ticket so that we can assist you.
How do I download my digital products to my computer?
After you have completed your purchase, you will have immediate access to download your files in your account under “View Orders” or by accessing them in the confirmation email that you received. Click the file link to download the file. Please take note of the data location/directory/path in which you downloaded the file in your computer. In some browsers, you can right click the download button and select “Save Link As” or “Save Target As” and select the location in which to save your file. If you do not make a selection, a saved file usually goes to your general “Downloads” directory on your hard drive. We strongly recommend that you back up all your files to protect your BYB investment.
I downloaded a PDF file and it automatically opened. Did it get saved?
Most of the time, in this case, the file will get saved to your Temporary Internet files or possibly your general “Downloads” directory. However, be sure to save the file after it is opened. You can usually click File > Save a Copy to save it to the directory of your choosing. You can also roll over the right corner in some browsers and click the disc image to save it to your computer.
I know I downloaded my files, but I cannot find them. Please help!
Often times files are saved in the “Downloads” directory if you do not specify a location for them to be saved to. If you cannot find your files you can attempt to download and save them again by logging into your account and clicking “Downloads.” If your downloads have expired, please submit a support ticket for assistance.
How do I download my digital products to my tablet or mobile devices?
If your files reside on your PC or Mac computer, then the easiest way to transfer your files from your computer to your tablet or mobile device would be one of two ways.
How do I make my file usable for Kindle or Nook formats?
Did you know that you can read a .PDF file on your Kindle or Nook tablets and mobile apps? You can often do this with ease and there is no need to convert the file. Anyone can do it, let me show you how.
FOR KINDLE USERS: If you have a Kindle you may do one of two things to transfer your files to your eReader.
FOR NOOK USERS: CLICK HERE for a simple and straight forward guide on how to upload PDF’s to your Nook’s Library.
Can anything be done if I lose my files later on?
We apologize, but no. Again, we strongly recommend that you back up all your files to protect your BYB investment!
I do not like something I purchased. Can I get a refund?
There are no refunds on your Build Your Bundle Purchase. Due to the nature of digital files, once purchased and in the customer’s possession, it is impossible for a company to ensure that their product is not used if returned.
Therefore, we will be glad to swap out the product for another item in the same price range. Please submit a support ticket so that we can assist you. We are glad to help.
How do I open a .zip file?
A .zip file is a type of file that compresses its contents for easier storage and transmission. Once downloaded, depending on your computer program there are different methods of opening a .zip file. If you do not know how to open a .zip file on your computer check out this WikiHow.com tutorial, How to Open a .Zip File without WinZip.” If after viewing the tutorial you find yourself in need of WinZip to open your files you can download a free trial version HERE.
How do I backup my digital files?
Backing up all important files on your computer is a good practice in general. There are many free and easy options available to back up your digital files online. Here are just a few: